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Frequently asked questions

What is DFJ Markets?

DFJ Markets is a small Australian business that specializes in selling digital download products and physical items related to art, illustration, and graphic design. We offer a range of products and services to cater to artists and graphic designers.

Can other users see my profile?

No, for everyone’s safety at this time, other members CAN’T see your profile! I want to make sure DFJM is as safe as possible. The information you provide in your profile however, is very helpful to me and the shipping process if you do order something.

Will there be a chat room?

I do really want to allow a little character chat room where you can walk around etc like club penguin, but it requires lotttts of safety settings and I don’t want to risk negative situations with our young members. I am building this site for free and in my free time so hopefully over the next year we can raise funds to do this.

What can I submit in Hall of heroes?

Fan art submissions – Your fan art of Dragonfruit Jaden and the DFJ Markets!

Quest – Is the same form that’s on the traders den page 🙂

Craft – share any sort of arts or crafts that you have made!

 

They are limited to 1 per month so everyone has a fair chance at being featured!

Each month I will upload the winner’s submissions which I plan on eventually changing to community voting if everyone is nice to each other & wants to.

How can I earn reward points (tokens) on DFJ Markets?

You can earn reward points (tokens) by completing various activities on our website, such as making purchases, participating in promotions, and referring friends. Details on points and rewards please visit HERE.

How do I redeem my reward points?

To redeem your reward points, visit the “Traders Den” on our website. There, you can choose from various offers, including discounts, free items, and more. Follow the instructions to redeem your points, and your balance will be updated accordingly. *PLEASE NOTE: physical prizes will still require you to pay shipping costs :/ sowwy

Do reward points expire?

Reward points do not expire. However, if your account is inactive for one month, 5 points will be revoked as a maintenance measure.

You just have to log in once a month to be “active” – it’s more so that I can keep an eye on spam accounts and hackers 🙂 

Can I transfer my reward points to someone else?

No, reward points are non-transferable and cannot be exchanged for cash or other monetary equivalents.

What happens if I make a purchase using reward points and want to refund it?

Please find the information HERE.

How do I create an account on DFJ Markets?

To create an account, click on the Sign Up button on our website’s top menu. Fill in your name, email address, and other required information to set up your account. You will then receive a confirmation email to verify your account.

How do I become a Nightshader?

Create an account first, then visit the Nightshader Memberships page to provide your payment details and become a member!

What payment methods do you accept?

DFJ Markets accepts a variety of payment methods, including credit/debit cards and PayPal. All transactions are processed securely to ensure your information is protected.

How do I contact DFJ Markets for support?

You can contact me for customer service by emailing jaden@dfjmarkets.com

What does your packaging look like?

Why thank you for asking!! Our packaging uses cardboard boxes and honeycomb packing paper! The simple but crafty design aims to reduce costs and waste. While we try to reduce plastic, your orders will be shipped in Poly mailers to waterproof your package until we can sustain using biodegradable mailers! 

Copy to Clipboard jaden@dfjmarkets.com

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